Returns and Exchanges

1. Open your order and submit a return request, or email us your completed withdrawal form or a clear written statement containing the same information.
2. We will email you the return instructions. Your notice of withdrawal does not require our approval.
3. Pack the items securely. Include your receipt or other proof of purchase and your completed withdrawal form or written statement containing the same information.

Download the withdrawal form (PDF)

Send your package to the address below using a courier of your choice. You pay the return shipping costs for a standard return; contact us first if an item is incorrect or defective.

Return address

Keep your proof of dispatch and tracking number until your return is processed.

Online card payments are refunded to the original card. For cash-on-delivery orders, a refund can be made by bank transfer. A store may issue a cash refund if sufficient cash is available.

Refunds are processed within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the items or proof of dispatch, whichever comes first.

See our return policy for the applicable deadlines, conditions and return shipping costs.

For an exchange in a store, you pay any additional amount in the store. If the replacement item costs less, we refund the difference according to the original payment method. For online card payments, the difference is refunded to the same card.