Refund policy

This policy explains how to return or exchange products purchased from the Jeordie’s online store in Croatia and how refunds are processed.

The seller is KUBAK STIL d.o.o., Samoborska cesta 145E, 10090 Zagreb, Croatia. For assistance, contact online@jeordies.com.tr.

1. Your Right to Withdraw

You may withdraw from your online purchase without giving a reason within 14 days of receiving the goods. This period starts when you, or a person you nominate other than the carrier, receive the goods.

If goods from the same order are delivered separately, the withdrawal period starts when the last item or shipment is received.

2. How to Notify Us

Before the withdrawal period expires, send us a clear statement that you wish to withdraw from your purchase. You may:

Please include your full name, address, email address, order number and the items you wish to return.

You may use our withdrawal form or provide a written statement containing the same relevant information. Using our form is optional, and exercising your statutory right of withdrawal does not require our prior approval.

Download the withdrawal form in English (PDF)

We will acknowledge receipt of an electronically submitted withdrawal notice by email without delay.

3. Returning Your Items

Send back or hand over the items without undue delay and no later than 14 days after notifying us of your withdrawal. You meet this deadline if you send the items before it expires.

Return to a Store

You may return products purchased online to a Jeordie’s store in Croatia. Bring the items and your receipt or other proof of purchase. You do not need to bring a completed withdrawal form for an in-store return.

Find a Jeordie’s store in Croatia.

Return by Courier

Pack the items securely. To help us identify your return, include your receipt or other proof of purchase and a completed withdrawal form or written statement containing the same relevant information.

If you have already submitted your withdrawal notice, include your order number so we can identify the return. You do not need to submit the same notice again.

Send the parcel using a courier of your choice to:

Jeordie’s / KUBAK STIL d.o.o.
Samoborska cesta 145E
10090 Zagreb
Croatia

Keep your proof of dispatch and tracking number until the return has been processed.

Courier returns are for refunds only. Exchanges by courier are not available.

4. Return Shipping Costs

For a standard change-of-mind return by courier, you pay the direct cost of sending the items back. The amount depends on the courier and service you choose.

If you received an incorrect, damaged or faulty item, contact us before arranging its return so we can provide instructions. Where we are responsible, we will cover the necessary return shipping costs.

5. Condition of Returned Items

You may inspect and try on the items as you would in a store. You are responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Please keep labels attached and return original packaging where possible. Missing packaging or a removed label does not automatically cancel your statutory right of withdrawal, but any resulting reduction in value may be taken into account where legally permitted.

6. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised, such as a made-to-measure garment.
  • Sealed goods that are unsuitable for return for health protection or hygiene reasons, if unsealed after delivery.

These exceptions do not restrict your rights if a product is faulty or does not conform to your order.

7. Refund Amount and Timing

Following a valid withdrawal, we will refund you without undue delay and no later than 14 days after receiving your withdrawal notice.

Unless we have offered to collect the goods, we may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Returning the Entire Order

If you withdraw from the entire purchase, we will refund the amount paid for the products and the original delivery charge up to the cost of our least expensive standard delivery option. Any additional cost of a more expensive delivery option you selected is not refundable.

Returning Part of an Order

For a partial return, we refund the amount actually paid for the returned items, taking account of the discounts applied to those items.

The original delivery charge is not refunded where the same delivery charge would have applied to the items you keep, unless applicable law requires otherwise.

We do not charge a fee for issuing a refund. Your bank may need additional processing time before the funds appear in your account.

8. How You Receive Your Refund

Online Card Payments

If you paid online by card, your refund will be processed through Shopify Payments to the same card used for the original purchase. This also applies when you return items to a store.

The store does not issue a cash refund for an order originally paid online by card.

Cash on Delivery

If you paid by cash on delivery, a cash refund may be issued in a Jeordie’s store when sufficient cash is available.

With your express consent, we can instead refund you by bank transfer. For this, please provide your IBAN and the account holder’s full name to our customer service team.

If sufficient cash is not available in the store, we will arrange the refund with you. Cash availability does not extend the applicable refund deadline.

9. Exchanges in Stores

Products purchased online may be exchanged for a different size or model at Jeordie’s stores in Croatia, subject to availability and the applicable exchange conditions. Bring the item, its labels and your receipt or other proof of purchase.

If the Replacement Item Has a Different Price

  • If the replacement item costs more: you pay the difference in the store.
  • If the replacement item costs less: we refund the difference according to the original payment method.

For an order originally paid online by card, the refundable difference is processed through Shopify Payments to the original card. It is not paid in cash by the store.

For an order originally paid by cash on delivery, the difference may be refunded in cash if sufficient cash is available in the store, or by bank transfer with your express consent.

Exchanges are available only in our stores. Online and courier returns do not offer an exchange service.

If you prefer not to visit a store, return the original item for a refund and place a new online order for the item you want.

These arrangements for size or model exchanges do not limit your statutory rights concerning faulty or non-conforming products.

Find your nearest Jeordie’s store.

10. Incorrect, Damaged or Faulty Products

If an item is incorrect, damaged or faulty, email online@jeordies.com.tr or use our contact form. Please provide your order number, a description of the problem and, where helpful, photographs.

Your statutory rights concerning faulty or non-conforming products are separate from the 14-day right of withdrawal.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge, or to a price reduction or termination of the contract and a refund.

Where we are responsible, the necessary costs of resolving the issue, including relevant return shipping costs, will be borne by us.

Checking your delivery promptly can help us resolve a problem, but failing to inspect the parcel immediately does not automatically remove your statutory rights.

Missing original packaging or labels does not automatically prevent a valid statutory claim. Please provide a receipt or other proof of purchase.

11. Written Complaints

You may submit a written complaint:

Please describe the issue and include your order details and contact information so we can respond.

We will acknowledge receipt without delay and respond in writing within 15 days of receiving your complaint, stating whether we accept the grounds of your complaint.

12. Discounted Products and Statutory Rights

Purchasing an item at a reduced price, during a promotion or from an outlet collection does not remove your statutory withdrawal rights or your rights concerning faulty or non-conforming goods.

This policy should be read together with our Terms and Conditions.

This policy does not limit any mandatory consumer rights under applicable Croatian law.