Terms of service

These Terms and Conditions govern the use of the Jeordie’s online store in Croatia and purchases made through jeordiesmen.com.

Please read these Terms before placing an order and keep a copy for your records. Nothing in these Terms limits your mandatory rights as a consumer.

1. Seller and Contact Information

Products purchased through this online store are sold by:

KUBAK STIL d.o.o. za trgovinu i usluge
Samoborska cesta 145E
10090 Zagreb, Croatia
OIB: 27731477687
MBS: 030124319
Registered in the Court Register of the Commercial Court in Zagreb

Online orders and customer service: online@jeordies.com.tr
Company enquiries: ured@jeordies.com.tr

In these Terms, “we”, “us” and “our” refer to KUBAK STIL d.o.o. A “consumer” is an individual purchasing for purposes outside their trade, business, craft or profession.

2. Using the Online Store

Purchases must be placed by a person with the legal capacity to enter into a binding contract. Where parental or guardian authorisation is required, it must be obtained before placing an order.

You must provide accurate information and must not misuse the website, interfere with its security or use it for unlawful purposes.

We may restrict access where reasonably necessary to address misuse or protect the website. This does not remove your rights relating to an existing purchase.

3. Customer Accounts

You must sign in to a customer account using your email address before completing a purchase.

Please keep your account and email access secure and ensure that your contact and delivery details are up to date. Contact us if you suspect unauthorised use of your account.

Creating an account or placing an order does not automatically subscribe you to marketing communications.

4. Placing an Order and Contract Acceptance

To place an order, select your products and sizes, add them to your shopping bag, sign in and complete checkout.

Before submitting your order, you can review and correct your selected products, quantities, delivery details and payment method. The total amount payable, including applicable delivery charges, is displayed before you confirm the purchase.

Submitting an order creates an obligation to pay if we accept it, including where payment is due on delivery.

We will email you to acknowledge receipt of your order. This automatic acknowledgement confirms that we have received your request; it does not by itself constitute acceptance of the order.

The sales contract is concluded when we expressly confirm acceptance by email or dispatch the ordered goods, whichever occurs first. Where acceptance relates to only part of an order, we will identify the products concerned.

If you do not receive an order acknowledgement, check your spam folder and contact online@jeordies.com.tr before placing the same order again.

If you need to correct or cancel an order after submitting it, contact us promptly. We will check what is possible at its current processing stage. Your statutory right of withdrawal remains unaffected.

5. Product Information and Stock Availability

We aim to keep product descriptions, photographs, prices and availability accurate. Colours may appear slightly different depending on your screen settings; this does not affect your right to receive goods that conform to their description.

Products may be allocated from different Jeordie’s stores. Occasionally, a stock discrepancy or a problem identified during preparation may prevent us from supplying an item.

If an item cannot be supplied, we will notify you promptly and explain the cancellation or other available options. We will not substitute a different product without your agreement.

If an unavailable item is cancelled:

  • You will not be charged for that item if payment has not been collected.
  • If you have already paid, the amount paid for the cancelled item will be refunded without undue delay.
  • A refund of an online card payment will be made to the original card.
  • We will not increase delivery charges or remove the promotional benefits applied to the remaining items solely because we could not supply part of your order.

If the entire order is cancelled before dispatch, any delivery charge already paid will also be refunded.

Nothing in this section gives us an unrestricted right to cancel an accepted contract or limits remedies available to you under applicable law.

6. Prices, Discounts and Pricing Errors

Prices for the Croatian online store are displayed in euros (EUR) and include applicable VAT. Delivery charges are shown separately before you confirm your order.

Promotional conditions, qualifying products, duration and any restrictions are stated with the relevant offer. Discounts are reflected in the order total before purchase.

Later price changes do not alter the price of an order already placed.

If we discover an obvious pricing error, we will contact you and explain the issue. We will not charge a higher price without your express agreement. Any refusal or cancellation will be handled in accordance with applicable law, and payments relating to cancelled products will be refunded without undue delay.

Buying an item at a reduced price does not remove your statutory withdrawal rights or your rights concerning faulty or non-conforming goods.

7. Payment Methods and Security

The payment methods available for your order are displayed at checkout. These may include online card payment and cash on delivery, depending on the selected delivery option.

Online card payments are processed through Shopify Payments and its payment-processing partners. Your bank may require additional authentication before authorising a transaction.

A payment authorisation or temporary reservation of funds is not necessarily a completed charge or confirmation that we have accepted your order.

If a card payment fails, follow the instructions displayed at checkout or contact us. Please check your order and payment status before making another attempt if you are unsure whether the first payment succeeded.

For cash-on-delivery orders, payment is due when the shipment is delivered or collected, using the payment options supported by the selected delivery service.

Never send full card details, passwords or banking authentication codes by email or through our contact form.

Further information is available in our Online Payment Security Statement.

8. Delivery in Croatia

We deliver within Croatia through GLS. Available delivery options and charges are explained in our Shipping Policy. The options available for your order and the total amount payable are displayed before you confirm your purchase.

Shipping is free for orders of €69.90 or more for the delivery options listed in our Shipping Policy, including cash-on-delivery orders.

Your order may be dispatched from different Jeordie’s stores and arrive in separate packages on different days, at no extra shipping cost.

Shipment notifications identify the products included in each package. If your order contains other items not listed in a shipment notification, they may already have been sent or may be sent separately later.

For cash-on-delivery orders sent in several packages, the amount payable may be divided between those packages. The total payable must not exceed the confirmed order amount, adjusted for any cancelled items.

Please provide a complete delivery address and follow any collection instructions issued for a GLS ParcelShop or parcel locker.

Collection of online orders from Jeordie’s physical stores is currently not available. This does not affect the option to return or exchange an online purchase in a store.

If a shipment is delayed, missing or returned to us, contact online@jeordies.com.tr so we can investigate and explain the next steps.

Where no different delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the sales contract is concluded. Delays do not remove your rights to require delivery or terminate the contract where the legal conditions are met.

For delivery arranged by us, the risk of loss or damage passes to you when you, or a person you nominate other than the carrier, physically receive the goods.

9. Withdrawal from an Online Purchase

You may withdraw from your online purchase without giving a reason within 14 days of receiving the goods. If goods from the same order are delivered separately, the period starts when you, or your nominated recipient other than the carrier, receive the last item or shipment.

Notify us before the withdrawal period expires by:

You may use our withdrawal form or provide a clear written statement identifying your purchase and your decision to withdraw. Please include your name, address, email address, order number and the items concerned.

Using our form is optional. Exercising your statutory right of withdrawal does not require our prior approval.

Download the withdrawal form in English (PDF)

We will acknowledge an electronically submitted withdrawal notice by email without delay.

Return or hand over the items without undue delay and no later than 14 days after sending your withdrawal notice. The deadline is met if you send the items before it expires.

Returning Items to a Store

Bring the items and your receipt or other proof of purchase to a Jeordie’s store in Croatia. You do not need to bring a completed withdrawal form for an in-store return.

Returning Items by Courier

Pack the items securely. Include your receipt or other proof of purchase and a completed withdrawal form or written statement containing the same information. If you have already submitted your withdrawal notice, include your order number so we can identify the return.

Send your package to:

Jeordie’s / KUBAK STIL d.o.o.
Samoborska cesta 145E
10090 Zagreb, Croatia

For a standard change-of-mind return by courier, you pay the direct return shipping cost. The amount depends on the carrier and service you choose. Keep proof of dispatch until your return is processed.

Courier returns are available for refunds only. Exchanges by courier are not available.

Handling and Exceptions

You may inspect and try on the goods as necessary to establish their nature, characteristics and functioning. You are responsible for any reduction in value caused by handling beyond what is necessary for that purpose.

A removed label or damaged packaging does not automatically invalidate your statutory right of withdrawal.

The statutory withdrawal right does not apply to goods made to your specifications or clearly personalised, or to sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery. Your rights concerning faulty or non-conforming goods remain unaffected.

Full instructions are available in our Return and Refund Policy.

10. Refunds

Following a valid withdrawal, we will refund you without undue delay and no later than 14 days after receiving your withdrawal notice.

Unless we have offered to collect the goods, we may withhold the refund until we receive them or evidence that you have sent them back, whichever happens first.

Full Returns

For withdrawal from the entire purchase, the refund includes the amount paid for the goods and the original delivery charge up to the cost of our least expensive standard delivery option. Additional charges for a more expensive delivery option you selected are not refundable.

Partial Returns

For a partial return, we refund the amount actually paid for the returned items, taking account of discounts applied to those items. The original delivery charge is not refunded where the same charge would have applied to the items you keep, unless applicable law requires otherwise.

Refund Methods

  • Online card payment: the refund is processed through Shopify Payments to the original card, including when goods are returned to a store.
  • Cash on delivery: a cash refund may be issued in a store if sufficient cash is available. With your express consent, we may instead refund you by bank transfer using your IBAN and the account holder’s full name.

Cash availability does not extend the applicable refund deadline. We do not charge a refund fee. Your bank may need additional processing time before funds appear in your account.

11. Exchanges in Stores

Products purchased online may be exchanged for another size or model in Jeordie’s stores in Croatia, subject to availability and the applicable exchange conditions. Bring the product, its labels and a receipt or other proof of purchase.

  • If the replacement item costs more: you pay the difference in the store.
  • If the replacement item costs less: the difference is refunded according to the original payment method.

For an order originally paid online by card, any refundable difference is processed through Shopify Payments to the original card, rather than paid in cash by the store.

For an order originally paid by cash on delivery, the difference may be refunded in cash if the store has sufficient cash available, or by bank transfer with your express consent.

Exchanges are not available through the online or courier return process. If you prefer not to visit a store, return the original item for a refund and place a new order for the desired item.

These arrangements for size or model exchanges do not limit your statutory rights concerning faulty or non-conforming products.

12. Incorrect, Damaged or Faulty Products

We are responsible for product conformity and material defects under applicable Croatian law. These rights are separate from the 14-day right of withdrawal.

If an item is incorrect, damaged or faulty, contact online@jeordies.com.tr or use our contact form. Include your order number, a description of the problem and, where helpful, photographs.

Checking your delivery promptly can help us resolve a problem, but failing to inspect the parcel immediately does not automatically remove your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge, or to a price reduction or termination of the contract and a refund.

Where we are responsible, the necessary costs of resolving the defect, including relevant return shipping costs, will be borne by us. Please contact us before arranging shipment so we can provide return instructions.

Normal wear and tear or damage caused solely by misuse is not, by itself, a product defect. Missing original packaging or labels does not automatically prevent a valid statutory claim. Please provide a receipt or other proof of purchase.

13. Written Complaints

You may submit a written complaint:

Please describe the issue and include your order details and contact information so we can respond.

We will acknowledge receipt without delay and provide a written response within 15 days of receiving your complaint, stating whether we accept the grounds of your complaint.

14. Website Content and Intellectual Property

The Jeordie’s name, trademarks, photographs, graphics, designs, texts and other website content are protected by the intellectual property rights of their respective owners.

You may use the website for personal shopping and retain copies of information relevant to your purchase. Commercial copying, distribution or other use requires the relevant rights holder’s permission unless permitted by law.

We may update website content and carry out maintenance. Any interruption or correction does not remove our obligations relating to accepted orders.

15. Personal Data and Privacy

Our online store is hosted by Shopify. Shopify processes personal data when you visit or purchase from our store, including to operate the platform and provide enhanced services through Shopify Network Intelligence.

These enhanced services may involve information about your interactions with our store, other merchants and Shopify, and may include analytics, personalisation and advertising. Information may be shared with Shopify and other service providers located in other countries, as explained in our Privacy and Cookie Policy.

Further information about the collection and use of personal data, international transfers, cookies and your data protection rights is provided in our Privacy and Cookie Policy and Shopify’s Consumer Privacy Policy.

For information about exercising rights in relation to Shopify’s own processing, visit the Shopify Privacy Portal.

Accepting these Terms does not constitute consent to optional marketing or non-essential tracking. Where consent is required, it is requested separately.

16. Liability

Our liability is determined by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights concerning delivery, product conformity, refunds or compensation.

Technical problems, stock discrepancies or the involvement of a payment provider or carrier do not automatically release us from our legal responsibilities to you.

17. Governing Law and Disputes

These Terms and purchases through the Croatian online store are governed by Croatian law. This choice does not deprive a consumer of mandatory protection that applies under the law of their habitual residence where applicable conflict-of-law rules provide for that protection.

Please contact us if a dispute arises so we can try to resolve it. You remain free to use the competent courts or other remedies available under applicable law.

Nothing in these Terms requires you to bring proceedings exclusively before a court that would deprive you of mandatory consumer jurisdiction rights.

18. Changes to These Terms

We may update these Terms for future purchases. The version in effect when you place your order applies to that order, unless a change is required by applicable law or otherwise validly agreed with you.

Changes published later do not retrospectively reduce your rights under an existing purchase.

For questions about these Terms, contact online@jeordies.com.tr.